Customer center

Shipping Policy

We are delighted to offer free shipping within Norway on orders over 1000NOK.

Orders placed before 12:00 Norwegian time will be dispatched the same day. Orders placed after 12:00 will be dispatched the next working day.

Normal delivery time is 2-5 business days, depending on where in the country you live. Nevertheless, delivery times are estimates and are to be used as a guide only, and are based on a Monday - Friday working week. Delivery can take longer during peak holiday seasons. Heat Experience does not accept responsibility for delays incurred by courier companies.

As soon as your package has been prepared for shipment, you will receive an email with tracking information. Please note that it may take a few hours for the tracking to become active.

For deliveries to other parts of Europe, please visit www.heatexperience.eu.

Where are your heated garments produced?

We work closely with a small selection of locally owned factories in China. We always spend time with our selected vendors on site in China to make sure the conditions in the factories, and the quality of the products are up to our standards. We use factories specialized in different segments. We have different factories for our gloves, insoles, knitwear, clothing and hardware chosen for their skillset, knowledge and track record in the different segements.