Fri frakt på ordre over 1.000,-

Customer center

The product is in stock.
The product is ordered from the supplier and the delivery date is confirtmed.
The product is ordered from the supplier, but the delivery date is not confirmed.
The product has to be ordered from the supplier
This product is located on the remote storage.
The product is ordered from the supplier, but the delivery date is not confirmed.
The goods ordered from our supplier's stock.
Unverified - Please contact customer service for more information.

Customer information


New user / login

This online store is part of a shared web platform that includes several brands represented in Norway by Response Nordic AS.
Your login information (username and password) will be stored in our customer database and provides you with the same login access to all our Norwegian brand-based online stores.

If you receive a message indicating that a user with your email address already exists when you try to register on this online store, please log in with your email and password or use the "Forgot Password" feature if you don't remember your password.


Please note that items you add to your shopping cart may be saved to your user account and will be available when you log in again. If you have any questions about this, please feel free to contact our customer service.

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Shipping Policy

We are delighted to offer free shipping within Norway on orders over 1000NOK.

Orders placed before 12:00 Norwegian time will be dispatched the same day. Orders placed after 12:00 will be dispatched the next working day.

Normal delivery time is 2-5 business days, depending on where in the country you live. Nevertheless, delivery times are estimates and are to be used as a guide only, and are based on a Monday - Friday working week. Delivery can take longer during peak holiday seasons. Heat Experience does not accept responsibility for delays incurred by courier companies.

As soon as your package has been prepared for shipment, you will receive an email with tracking information. Please note that it may take a few hours for the tracking to become active.

For deliveries to other parts of Europe, please visit

What happens if i need to use my warranty?

You contact us through e-mail, chat, contact form or phone. We need you to take a picture of what`s wrong with the garment and send to us with an explanation. and we`ll change your whole garment, cover your local tailor bill or change parts of the garment (ex.the battery).

Where are your heated garments produced?

We work closely with a small selection of locally owned factories in China. We always spend time with our selected vendors on site in China to make sure the conditions in the factories, and the quality of the products are up to our standards. We use factories specialized in different segments. We have different factories for our gloves, insoles, knitwear, clothing and hardware chosen for their skillset, knowledge and track record in the different segements.