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Unverified - Please contact customer service for more information.

Why Create an Account?

It is not necessary to create an account to make a purchase, but you still need to provide your name, address, email, and phone number so that we can deliver the items to you.

If you choose to create an account when you get started,
you will enjoy a few benefits:

Complete overview of all orders.
Access to download copies of invoices.
Track the package's location during transit.
List of products you have purchased.
Management and status of any returns.

>> Create your user profile here

Customer information

5/31/2023

Shipping Policy

We are delighted to offer free shipping within Norway on orders over 1000NOK.

Orders placed before 12:00 Norwegian time will be dispatched the same day. Orders placed after 12:00 will be dispatched the next working day.

Normal delivery time is 2-5 business days, depending on where in the country you live. Nevertheless, delivery times are estimates and are to be used as a guide only, and are based on a Monday - Friday working week. Delivery can take longer during peak holiday seasons. Heat Experience does not accept responsibility for delays incurred by courier companies.

As soon as your package has been prepared for shipment, you will receive an email with tracking information. Please note that it may take a few hours for the tracking to become active.

Important!
Delivery address cannot be a P.O. Box. Please use your residential or business address. The package will be delivered to the nearest PostNord pickup location.

For deliveries to other parts of Europe, please visit www.heatexperience.eu.

How do I pay for an order?

We offer Nets Easy, a smart checkout where you can choose to pay with a credit card, installment payments, invoice, or Vipps. It's a simple payment solution with great flexibility for you as a customer.

All payments and communication regarding payment must be made through the selected payment solution with Nets Easy. Invoices subsequently sent from Response Nordic and marked as paid should not be paid again to avoid double payment for your goods.

Warranty

We guarantee that the goods you have ordered are free from manufacturing defects for two years (from the date of delivery). If your product fails during the warranty period, please contact us by email (kundeservice@heatexperience.no). Customer service will provide you with information on how to proceed with your complaint.

The warranty is only valid if the product has been taken care of according to the user manuals recommendation when it comes to use, maintenance and charging of batteries.

What happens if i need to use my warranty?

You contact us through e-mail, chat, contact form or phone. We need you to take a picture of what`s wrong with the garment and send to us with an explanation. and we`ll change your whole garment, cover your local tailor bill or change parts of the garment (ex.the battery).

Where are your heated garments produced?

We work closely with a small selection of locally owned factories in China. We always spend time with our selected vendors on site in China to make sure the conditions in the factories, and the quality of the products are up to our standards. We use factories specialized in different segments. We have different factories for our gloves, insoles, knitwear, clothing and hardware chosen for their skillset, knowledge and track record in the different segements.

Lipscore Review System

At Heat Experience, we are constantly working on improving our product and services, so we have partnered up with LIPSCORE to obtain reviews & feedback from users of our product and services. Customers who have made a purchase from our webshop will receive an invitation from LIPSCORE to leave a review, about 1 month after their purchases.

New user / login

This online store is part of a shared web platform that includes several brands represented in Norway by Response Nordic AS.
Your login information (username and password) will be stored in our customer database and provides you with the same login access to all our Norwegian brand-based online stores.

If you receive a message indicating that a user with your email address already exists when you try to register on this online store, please log in with your email and password or use the "Forgot Password" feature if you don't remember your password.

Please note that items you add to your shopping cart may be saved to your user account and will be available when you log in again. If you have any questions about this, please feel free to contact our customer service.

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